realitymonkey
Apr 6, 02:38 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)
Really what sort of clients ?
Some people do more than use Final Cut for making YouTube videos. FYI. :rolleyes:
Yup I know especially considering I have nearly 12 years in broadcast TV delivering to every major channel in both the UK and US.
Really what sort of clients ?
Some people do more than use Final Cut for making YouTube videos. FYI. :rolleyes:
Yup I know especially considering I have nearly 12 years in broadcast TV delivering to every major channel in both the UK and US.
ghostlyorb
Mar 22, 08:10 PM
So they finally are matching the iPad's pricing.. too bad they don't offer the same functionality...
chatin
Aug 18, 08:42 PM
From the time the Apple logo is displayed. There is a pause before that starts, I'd say only 10 seconds or so.
emotion
Aug 11, 10:09 AM
My t610 is on it's last legs. Please let this be true.
Fotek2001
Aug 7, 03:27 PM
Not a glimpse of the Finder...! :eek:
BRLawyer
Aug 6, 02:10 PM
"The Name Mac Pro is our Trademark, not Apple's"
good luck for you.
I would not put up a fight against a giant like Apple.
Plus, I don't see having a computer named Mac Pro would interfere with your business in a bad way. Actually, I think it would be good thing for you.
It's not relevant, the marks are registered in different fields of activity...if these guys are real, they don't have a case anyway.
good luck for you.
I would not put up a fight against a giant like Apple.
Plus, I don't see having a computer named Mac Pro would interfere with your business in a bad way. Actually, I think it would be good thing for you.
It's not relevant, the marks are registered in different fields of activity...if these guys are real, they don't have a case anyway.
iJawn108
Jul 20, 04:55 PM
New MacPro rev2.
8 cores = 24Ghz
(with Free fire extinguisher and ear plugs) :p
I really laughed out loud at that. :p
8 cores = 24Ghz
(with Free fire extinguisher and ear plugs) :p
I really laughed out loud at that. :p
iphones4evry1
Jun 8, 10:51 PM
I'm wondering though, what would be the advantages/disadvantages to buying it at Radio Shack vs AT&T vs The Apple Store? Once I have the item purchased, will I notice any sort of difference what-so-ever?
Cheers.
Honestly, it shouldn't make a difference. Whenever I go into an Apple Store to get help/support with my iPhone3G, they always help me, regardless.
I purchased my iPhone3G at one Apple Store, and when it started giving me problems, I took it to a different Apple Store and they replaced it with a brand new phone. Of course, it's possible that because I had bought it at an Apple Store, it mattered, but generally, I've sensed that regardless of where you bought it, because it is an Apple product (obviously, plus your serial number in your settings menu), Apple Stores treat you like any other Apple customer. (I recommend you call your Apple Store and ask them "If I buy it at Radio Shack, will the Apple Store provide full support and replacement, as if I had purchased it at the Apple Store?")
The drawback... if you needed to get support for the phone, you'd have to drive to an Apple Store (that's a long way for you, and none of the AT&T guys around my house (about 10 AT&T stores) know anything about service/support for the iPhone - they just tell me to go to the Apple Store.
Mine began freezing within the first 15 days. Went to ATT and they gave me so much trouble when trying to exchange it. They ended up not wanting to exchange it for me and said they don't take returns ... SO then i went to apple store, even though i bought it from ATT, they quickly opened up a new one and gave me a brand new one, no questions asked (just their standard serial number checks).
Earendil, there you go. Buy it on Apple's website, and if you ever have a problem, you can hop into your car and drive 90min up to the Apple store.
.
Cheers.
Honestly, it shouldn't make a difference. Whenever I go into an Apple Store to get help/support with my iPhone3G, they always help me, regardless.
I purchased my iPhone3G at one Apple Store, and when it started giving me problems, I took it to a different Apple Store and they replaced it with a brand new phone. Of course, it's possible that because I had bought it at an Apple Store, it mattered, but generally, I've sensed that regardless of where you bought it, because it is an Apple product (obviously, plus your serial number in your settings menu), Apple Stores treat you like any other Apple customer. (I recommend you call your Apple Store and ask them "If I buy it at Radio Shack, will the Apple Store provide full support and replacement, as if I had purchased it at the Apple Store?")
The drawback... if you needed to get support for the phone, you'd have to drive to an Apple Store (that's a long way for you, and none of the AT&T guys around my house (about 10 AT&T stores) know anything about service/support for the iPhone - they just tell me to go to the Apple Store.
Mine began freezing within the first 15 days. Went to ATT and they gave me so much trouble when trying to exchange it. They ended up not wanting to exchange it for me and said they don't take returns ... SO then i went to apple store, even though i bought it from ATT, they quickly opened up a new one and gave me a brand new one, no questions asked (just their standard serial number checks).
Earendil, there you go. Buy it on Apple's website, and if you ever have a problem, you can hop into your car and drive 90min up to the Apple store.
.
starflyer
Apr 6, 01:41 PM
Oh yeah, well just wait until people find out iOS is a closed system and the Xoom uses Android which is open....
oh nevermind :D
oh nevermind :D
kresh
Nov 29, 11:13 AM
Just to be clear, this whole idea of collecting on music players is nothing short of outrageous. But it doesn't have the legal implications or weight that have been popularized here. They CAN have their cake and eat it, too, and they know it. That's why it's important for me to ensure that these false notions don't become ingrained as part of the Internet groupthink--when you step back into the real world, you'll be equally screwed, with or without this fee.
I really don't harbor any hope that this could really be considered as royalty payment by the courts, it was just a little fantasy.
The real implication is on the moral front. You mentioned "group think" and I think that is the real danger for the record labels. If enough people were to convince themselves that the record label has grabbed enough money upfront, then they could step across the moral line that keeps them from piracy.
It's not law enforcement, or the actions of RIAA, that prevents the vast majority from crossing the line into piracy, it's their own built-in moral objection to it.
If the record labels remove this moral hurdle through their own actions, then there are not enough police officers, federal agencies, or private enforcement groups to even begin to stem the resulting piracy wave.
I really don't harbor any hope that this could really be considered as royalty payment by the courts, it was just a little fantasy.
The real implication is on the moral front. You mentioned "group think" and I think that is the real danger for the record labels. If enough people were to convince themselves that the record label has grabbed enough money upfront, then they could step across the moral line that keeps them from piracy.
It's not law enforcement, or the actions of RIAA, that prevents the vast majority from crossing the line into piracy, it's their own built-in moral objection to it.
If the record labels remove this moral hurdle through their own actions, then there are not enough police officers, federal agencies, or private enforcement groups to even begin to stem the resulting piracy wave.
miamijim
Apr 8, 01:33 AM
As best as I can figure, it works like this. Managers get good grades if they sell certain amounts of products.
I'll use low numbers here. Let's say BB corporate wants you to sell at least 5 iPads a day to make your "Quota". One day, 10 iPads come in. You sell all ten, yay, you made quota for the day.
But the next day, none get shipped to the store. So, boo, you didn't make quota, since you didn't have any to sell.
So, if you get 10 the day after that, & not knowing if more are coming tomorrow, you sell 5, make quota, and hold the other 5 for the next day when, low and behold, none get shipped to the store. You still have 5 left over to sell, which you do, and again you make quota for the day.
Basically the more days you make quota, the happier BB corporate is, and the better chance Mr. Manager gets a bonus down the road.
Mr. Manager (http://www.youtube.com/watch?v=O4DMPmoJkJQ)
This plus...
If you sell X amount of product in the 1st quarter of this year your target for 1st quarter of the next year is based upon the previous years take, so say next year a large product is not released in the first quarter your sales year on year will be down.
By easing product out across the days and weeks the best Buy managers are securing their target figures for the following years year on year targets.
The managers bonus's are based upon % performance above sales. So if you are able to massage your sales you are effectively able to manage your expected performance against target figures.
It's called cooking the books, and technically it is illegal.
I used to be in management for HMV so I know of what I speak.
I'll use low numbers here. Let's say BB corporate wants you to sell at least 5 iPads a day to make your "Quota". One day, 10 iPads come in. You sell all ten, yay, you made quota for the day.
But the next day, none get shipped to the store. So, boo, you didn't make quota, since you didn't have any to sell.
So, if you get 10 the day after that, & not knowing if more are coming tomorrow, you sell 5, make quota, and hold the other 5 for the next day when, low and behold, none get shipped to the store. You still have 5 left over to sell, which you do, and again you make quota for the day.
Basically the more days you make quota, the happier BB corporate is, and the better chance Mr. Manager gets a bonus down the road.
Mr. Manager (http://www.youtube.com/watch?v=O4DMPmoJkJQ)
This plus...
If you sell X amount of product in the 1st quarter of this year your target for 1st quarter of the next year is based upon the previous years take, so say next year a large product is not released in the first quarter your sales year on year will be down.
By easing product out across the days and weeks the best Buy managers are securing their target figures for the following years year on year targets.
The managers bonus's are based upon % performance above sales. So if you are able to massage your sales you are effectively able to manage your expected performance against target figures.
It's called cooking the books, and technically it is illegal.
I used to be in management for HMV so I know of what I speak.
Zadillo
Aug 27, 04:50 PM
Another person who grasps it.
Again, come on now...... it's not a question of whether people grasp it. It's question of who finds it funny and who doesn't. It's possible to "grasp" a joke and still not find it funny once it has been done to death. Just because someone doesn't think it is funny doesn't mean you have to insult their intelligence by saying they just don't "grasp" it.
Again, come on now...... it's not a question of whether people grasp it. It's question of who finds it funny and who doesn't. It's possible to "grasp" a joke and still not find it funny once it has been done to death. Just because someone doesn't think it is funny doesn't mean you have to insult their intelligence by saying they just don't "grasp" it.
falconeight
Apr 6, 03:11 PM
I bought a xoom...the salesmen started it up for me and after seeing it I changed my mind. It was my first return before I swipped my card.
mkjellman
Aug 25, 02:52 PM
well, i've been on the phone with apple 13 times in the past month. other than very long hold times, which is unusual, my issues have been completely resolved each time to my complete satistaction. i don't know if people are upset at the 15+ minute hold times, but i think apple is still doing what they do best.
TrollToddington
Apr 6, 03:17 PM
Both machines would be fine, though the 13"/15" MacBook Pro is more fully-featured of a machine than the Air, and frankly at that cost, why pay for an incomplete system?
With a 13" or 15" MacBook Pro, there's little practical use for a MacBook Air unless you have a problem lifting the two extra pounds, and really, if you do, either exercise or invest in physical therapy.
Disagree, the Air is a niche product, and there is a noticeable difference in weight. 2KG 13" Pro is exactly 50% heavier than 1.3KG Air, and if you lug the laptop around all day long such weight difference is noticeable. It might be added that most Air users are never gonna need the extra computing power of the MBP. If your work requires a MBP you're never going to get an Air anyway.
I am going even further - I like the featherweight of the 11" and the fact that after the update it is going to be a very serious machine is not to be neglected.
Last but not least, those 2 pounds you're talking about can be crucial when deciding what to take in your hand luggage when traveling by plane. I've been up to such a decision when I had to take my 2.8kg PC laptop. That's where I guess the name of the computer comes from - Macbook Air, designed for use on an Airplane.
With a 13" or 15" MacBook Pro, there's little practical use for a MacBook Air unless you have a problem lifting the two extra pounds, and really, if you do, either exercise or invest in physical therapy.
Disagree, the Air is a niche product, and there is a noticeable difference in weight. 2KG 13" Pro is exactly 50% heavier than 1.3KG Air, and if you lug the laptop around all day long such weight difference is noticeable. It might be added that most Air users are never gonna need the extra computing power of the MBP. If your work requires a MBP you're never going to get an Air anyway.
I am going even further - I like the featherweight of the 11" and the fact that after the update it is going to be a very serious machine is not to be neglected.
Last but not least, those 2 pounds you're talking about can be crucial when deciding what to take in your hand luggage when traveling by plane. I've been up to such a decision when I had to take my 2.8kg PC laptop. That's where I guess the name of the computer comes from - Macbook Air, designed for use on an Airplane.
bibbz
Jun 11, 08:25 AM
Well that is pretty dumb of them to do that. Makes no difference whether the store does it or you send it in. You would think they would want you to take it into a store so an employee can see the product and make their judgement.
Thats exactly it, we judge them honestly bc we can get in trouble if we say its a pristine condition phone to get you more money then send it in and its old and busted...
I'm on a conf call and just got word about the early openings. As soon as i get to work in a minute ill post all the info i have. :)
Thats exactly it, we judge them honestly bc we can get in trouble if we say its a pristine condition phone to get you more money then send it in and its old and busted...
I'm on a conf call and just got word about the early openings. As soon as i get to work in a minute ill post all the info i have. :)
davidcmc
Mar 22, 03:01 PM
Come: present tense. See: iPad2
Will come: future tense. See: Samsung tablet.
May come: conditional tense. See: RIM tablet.
The prices are official. Stop this fanboy **** about "it's not released yet".
Xoom has been released and sells well, although not so much as the iPad, but it still grabs some market share.
You people keep trying to find problems where there are no problems.
It's an official announcement, the tablets are officially coming with an official price that makes real front to the iPad, you accepting it or not.
It's like you fanboy people hate the fact that competitors are doing well.
The Galaxy Tab 8.9 and 10.1 are thinner than the iPad 2, that must be too much for fanboys hearts.
Will come: future tense. See: Samsung tablet.
May come: conditional tense. See: RIM tablet.
The prices are official. Stop this fanboy **** about "it's not released yet".
Xoom has been released and sells well, although not so much as the iPad, but it still grabs some market share.
You people keep trying to find problems where there are no problems.
It's an official announcement, the tablets are officially coming with an official price that makes real front to the iPad, you accepting it or not.
It's like you fanboy people hate the fact that competitors are doing well.
The Galaxy Tab 8.9 and 10.1 are thinner than the iPad 2, that must be too much for fanboys hearts.
MrCrowbar
Aug 19, 06:08 PM
!!!! DON'T DO THE SMC FIRMWARE UPDATE !!!!
Sorry to post it here, but I think it's urgent.
This update "fixes" tha Macbook fans. After the update, they (the fans) basically run at full speed all the time. They only stop once your CPU is below 50°C.
Sorry to post it here, but I think it's urgent.
This update "fixes" tha Macbook fans. After the update, they (the fans) basically run at full speed all the time. They only stop once your CPU is below 50°C.
Dagless
Sep 13, 01:02 PM
Forget 3 monitors - 8 CORES. Lordy.
The move to intel was the best decision Apple made. Or just one of the very good ones.
The move to intel was the best decision Apple made. Or just one of the very good ones.
nagromme
Aug 6, 01:44 PM
Assuming that is true, it sounds like Mac-Pro.com stands to gain some valuable publicity no matter how things turn out :)
I'm skeptical since Mac Pro sells Apple's Macs, and got THEIR name from that.
I'm skeptical since Mac Pro sells Apple's Macs, and got THEIR name from that.
QuarterSwede
Aug 12, 07:48 AM
It may have been leaked on purpose. In light of the recent investigation into financial irregularities, this may have been to steady the floor.
Also regarding mobile-phone saturation in Europe, i'd have to say it's almost 100%. I don't think Americans realise how cheap and easy it is to get a phone in Europe. It has gotten to the stage where they are almost a disposable item. For 50 euro you can get a nokia camera-phone, with 40 euro call credit. Of course this will be an entry level phone, but decent nonetheless.
Every kid here in Ireland seems to have one. Only last week i helped a homeless man enter credit into his phone, I couldn't believe it, i was shocked when he asked me. Turns out its not so uncommon, charities give them old phones and help keep them charged. It represents some security for them, emergency calls are always free.
You can get a cheap cell phone in the US as well. We call them track phones, go phones, boost (pay to add minutes to the phone). Even drug dealers use them so they can toss the phone when the deal is done and not be tracked. In the long run they are much more expensive then just getting a provider and plan.
Back on topic, Apple's iPhone will have to be pretty sweet and work very well for me to buy one. I love my SE W600i for the UI alone. Its very intuitive and works very well.
I'm thinking it'll look similarly like the Nano (as to kill the RAZR in size) yet have a click wheel that is integrated into the key pad. I saw a mockup last year that was VERY convincing because it was ingenious but haven't seen it since. The clickwheel was indented into the keypad area. I wish I could find that picture.
Also regarding mobile-phone saturation in Europe, i'd have to say it's almost 100%. I don't think Americans realise how cheap and easy it is to get a phone in Europe. It has gotten to the stage where they are almost a disposable item. For 50 euro you can get a nokia camera-phone, with 40 euro call credit. Of course this will be an entry level phone, but decent nonetheless.
Every kid here in Ireland seems to have one. Only last week i helped a homeless man enter credit into his phone, I couldn't believe it, i was shocked when he asked me. Turns out its not so uncommon, charities give them old phones and help keep them charged. It represents some security for them, emergency calls are always free.
You can get a cheap cell phone in the US as well. We call them track phones, go phones, boost (pay to add minutes to the phone). Even drug dealers use them so they can toss the phone when the deal is done and not be tracked. In the long run they are much more expensive then just getting a provider and plan.
Back on topic, Apple's iPhone will have to be pretty sweet and work very well for me to buy one. I love my SE W600i for the UI alone. Its very intuitive and works very well.
I'm thinking it'll look similarly like the Nano (as to kill the RAZR in size) yet have a click wheel that is integrated into the key pad. I saw a mockup last year that was VERY convincing because it was ingenious but haven't seen it since. The clickwheel was indented into the keypad area. I wish I could find that picture.
KnightWRX
Mar 26, 07:58 AM
2) $129 is too much. This one cracks me up. Apple is bundling a $500 product into the OS (and other OS based servers are far more expensive) and people think $129 is too much?
Apple is bundling a bunch of GUI management tools, akin to Webmin. Was that worth 500$ before ? Nope. Is it more expensive elsewhere ? No. Let's face it, OS X Server was always a toy Unix compared to other big-Iron Unix systems and even to Linux as far as enterprise support goes. Volume management, hello Cupertino ?
Their old archaic way of managing storage is atrocious and no, I don't necessarily want to hook up with a huge array and run Xsan, I just want to intelligently manage my local storage. No, just RAID1 volumes is not enough, I want my volumes logical and independant of my physical volumes. I want to be able to move logical extents to new physical extents without having to take down anything on the box.
And what about those GUI tools ? I can't even just do X11 tunneling over SSH to my desktop to run them, I have either run their Remote Desktop stuff or use a 3rd party solution like VNC... What good are they ? At least make them web based (HP Systems Management Homepage type stuff) and join in to what the rest of the industry got clued into years ago if you don't want to code GUI stuff over X11.
And other OS based servers are not more expensive. Solaris is free (http://www.oracle.com/technetwork/server-storage/solaris/downloads/index.html). I won't even bother linking to all the free distributions of Linux that are ready for the server (Fedora, OpenSuSE, Arch, Ubuntu). The BSDs. Unix server product vendors make their money off of support contracts, not the actual software itself, an arena Apple obviously wants no part of.
All the bits and pieces of server software is mostly re-packaged open source components nowadays anyhow. Most every vendor out there is using Apache and Tomcat in their web-based products, Postfix on the mail side, I've seen a lot of MySQL and PostgreSQL based products (HP uses both, MySQL I've seen in their Output Manager product, PostgreSQL in their System Fault Management, Symantec uses MySQL for Brightmail), and let's not even get into OpenSSL and OpenSSH...
Heck, even Apple does this. OS X server is just a bunch of open source components packaged up together. Apache, OpenLDAP, OpenSSH, ClamAV...
So please, pretty please, with a cherry on top, let's not call OS X Server something worth 500$ and compare it to "others that are more expensive but in actuality are free to download and run and only expensive to get vendor support for".
This rant was longer than it should have been. I love OS X as a desktop OS. I'd pay 129$ for a Lion upgrade with my eyes closed. Best of both worlds. Unix underpinnings and powerful command-line (everything is there!) with integration for all my server products yet fast and easy to setup GUI that is mostly consistent so as to attract a large user base that makes it a good proposition for commercial software vendors to port their packages to. Apple just never got really serious about the server side of it (and lets face it, it's not their business and they obviously want no part of the entreprise market) and I'm not faulting them for that. Let's not be as disingenious as to claim their selling you a 500$ product for 129$ though.
I'm shocked at how many people are so willing to just wave away all the nice under-the-hood changes and improvements that Snow Leopard offers just because there aren't any super-radical UI changes... really disappointing to be honest. Does it really have to be all flashy to be of interest to you? What, the functional side of things doesn't matter any more?
See how this little change in your comment still makes it apply very much to the MacRumors crowd ? ;) The fact is, you're not really dealing with technical people on MacRumors, no matter how much some of them pretend they are. Heck, some of them still believe that HTML is a programming language and that they are web developers because their tools of choice are PhotoShop and Dreamweaver.
Apple is bundling a bunch of GUI management tools, akin to Webmin. Was that worth 500$ before ? Nope. Is it more expensive elsewhere ? No. Let's face it, OS X Server was always a toy Unix compared to other big-Iron Unix systems and even to Linux as far as enterprise support goes. Volume management, hello Cupertino ?
Their old archaic way of managing storage is atrocious and no, I don't necessarily want to hook up with a huge array and run Xsan, I just want to intelligently manage my local storage. No, just RAID1 volumes is not enough, I want my volumes logical and independant of my physical volumes. I want to be able to move logical extents to new physical extents without having to take down anything on the box.
And what about those GUI tools ? I can't even just do X11 tunneling over SSH to my desktop to run them, I have either run their Remote Desktop stuff or use a 3rd party solution like VNC... What good are they ? At least make them web based (HP Systems Management Homepage type stuff) and join in to what the rest of the industry got clued into years ago if you don't want to code GUI stuff over X11.
And other OS based servers are not more expensive. Solaris is free (http://www.oracle.com/technetwork/server-storage/solaris/downloads/index.html). I won't even bother linking to all the free distributions of Linux that are ready for the server (Fedora, OpenSuSE, Arch, Ubuntu). The BSDs. Unix server product vendors make their money off of support contracts, not the actual software itself, an arena Apple obviously wants no part of.
All the bits and pieces of server software is mostly re-packaged open source components nowadays anyhow. Most every vendor out there is using Apache and Tomcat in their web-based products, Postfix on the mail side, I've seen a lot of MySQL and PostgreSQL based products (HP uses both, MySQL I've seen in their Output Manager product, PostgreSQL in their System Fault Management, Symantec uses MySQL for Brightmail), and let's not even get into OpenSSL and OpenSSH...
Heck, even Apple does this. OS X server is just a bunch of open source components packaged up together. Apache, OpenLDAP, OpenSSH, ClamAV...
So please, pretty please, with a cherry on top, let's not call OS X Server something worth 500$ and compare it to "others that are more expensive but in actuality are free to download and run and only expensive to get vendor support for".
This rant was longer than it should have been. I love OS X as a desktop OS. I'd pay 129$ for a Lion upgrade with my eyes closed. Best of both worlds. Unix underpinnings and powerful command-line (everything is there!) with integration for all my server products yet fast and easy to setup GUI that is mostly consistent so as to attract a large user base that makes it a good proposition for commercial software vendors to port their packages to. Apple just never got really serious about the server side of it (and lets face it, it's not their business and they obviously want no part of the entreprise market) and I'm not faulting them for that. Let's not be as disingenious as to claim their selling you a 500$ product for 129$ though.
I'm shocked at how many people are so willing to just wave away all the nice under-the-hood changes and improvements that Snow Leopard offers just because there aren't any super-radical UI changes... really disappointing to be honest. Does it really have to be all flashy to be of interest to you? What, the functional side of things doesn't matter any more?
See how this little change in your comment still makes it apply very much to the MacRumors crowd ? ;) The fact is, you're not really dealing with technical people on MacRumors, no matter how much some of them pretend they are. Heck, some of them still believe that HTML is a programming language and that they are web developers because their tools of choice are PhotoShop and Dreamweaver.
BC2009
Apr 7, 11:42 PM
When I worked retail in high school I can remember we had a daily sales goal and that goal was based on how we had done last month and the previous year at that time. The managers were rated on their ability to achieve their sales goals and by how much they sold overall (i.e.: the best managers were the ones with the highest goals and still made their goals). However, the managers got dinged for missing for their goals.
I am betting that this is a game that Best Buy managers have played for quite some time to ensure they can consistently make their sales goals and avoid their their goals from being artificially inflated to a level where they could not consistently achieve their goals. I doubt this was a company-wide Best Buy policy, but rather a consequence of the way they do performance ratings on their store managers.
Either way it is DEFINITELY poor customer service. If somebody takes the time to drive down to your store and you have stock that has already been received into the inventory system and could be sold and you turn that customer away because the manager is looking out for his performance rating then you just told your customer that the manager's performance goals and ratings are more important than the people who help you achieve those goals with their hard-earned money.
I am betting that this is a game that Best Buy managers have played for quite some time to ensure they can consistently make their sales goals and avoid their their goals from being artificially inflated to a level where they could not consistently achieve their goals. I doubt this was a company-wide Best Buy policy, but rather a consequence of the way they do performance ratings on their store managers.
Either way it is DEFINITELY poor customer service. If somebody takes the time to drive down to your store and you have stock that has already been received into the inventory system and could be sold and you turn that customer away because the manager is looking out for his performance rating then you just told your customer that the manager's performance goals and ratings are more important than the people who help you achieve those goals with their hard-earned money.
ugp
Jun 23, 05:13 PM
I confirmed today that my store will not have any for release day tomorrow, i got the district managers phone number and left a message about wanting my 184 dollar gift card put on my debit card instead due to false advertising that they would be doing Pre-orders instead of reservations which led me to believe that i would get a phone on release day, as a result i am forced to go camp out at the apple store overnight in 91 degree heat in a few hours with my fingers crossed that i get one. All of this could have been avoided if they didn't post on their twitter on June 9th that they were taking part in release day.
Good luck with that one as that is not going to happen. They did not advertise Pre-Orders. They said reserves only. They told no money from you nor did they hold credit card information on file like Apple does.
Good luck with that one as that is not going to happen. They did not advertise Pre-Orders. They said reserves only. They told no money from you nor did they hold credit card information on file like Apple does.